1.) Why does it say Willow Creek Marketing on my credit card statement?
Thethetiffanydepot.com is a subsidiary of Willow Creek Marketing which is our parent company.
2.) How long until I get my order?
Normally orders are shipped out within 5-10 business days directly from our factory in New York. You will first receive a confirmation email which is your receipt and then once your order has shipped you will then receive all of your FedEx or UPS tracking information which you can track from our door to yours.
3.) Can I order my hanging lamps with a switch or plug?
Yes, all hanging lamps can be ordered with a switch and/or plug for an additional charge. Contact Us to place your order.
4.) Can the wire and chain be ordered longer?
Yes, all of our lamps can be ordered with a longer chain and wire for an additional charge. Contact Us to place your order and specify the length needed.
5.) Can I order just the shade or base of a lamp I see of your website?
Yes, Contact Us for pricing information.
6.) Do you make custom tiffany lamps or window art?
Yes, also all if you see any tiffany lighting on our website that you like and we do not carry it in the size you are looking for we can custom make any size you would like. Or if you would like custom lighting all together simply send us a picture of what you would like and we will provide a free price quote. Contact Us for your free quote.
7.) What is truck shipping?
Some items are to large or fragile to be sent out by FedEx or UPS and must be shipped by truck. To purchase these tiffany lamps you must call our office for a shipping quote before order. Contact Us Form
8.) Do your tiffany lamps come with light bulbs?
9.) What hardware do fan light shades come with?
Simple 3 or 4 light shades only come with the shades but, some single large globes come with lighting hardware. Fans are not included in any of our fan lighting.
10.) If I don’t like the colors in a shade that I like can I change the colors?
Yes, it would be considered a custom lamp and there maybe custom charges and a longer production time but we can make any color combination you would like. Contact Us Form
11.) Are your lamps made of glass?
Yes, we only care genuine Meyda tiffany lamps and Meyda tiffany lighting. All of our lamps are hand made glass pieces by skilled craftsmen.
12.) Do you ship internationally?
Yes, please email us at Contact Us Form for a shipping quote.